Responsible Gambling

Casabet Responsible Gambling Framework

Casabet is committed to promoting safe, controlled gambling as a form of entertainment. This framework sets out the obligations Casabet and its users share to prevent harm, identify at‑risk conduct, and provide access to support and tools for responsible play. The framework applies to all Casabet products and services offered to registered users.

Principles and Regulatory Alignment

Casabet operates in compliance with applicable licensing, anti‑money laundering, age verification, and data protection laws. We implement risk controls and user‑level safeguards designed to minimise harm, ensure fair play, and facilitate user autonomy over gambling activities. This policy is reviewed on an annual basis or in response to material regulatory or business changes.

User Controls and Self‑Management Tools

Casabet provides self‑management tools to set personal limits, manage time, and, where appropriate, pause or prevent access to our services. These tools apply across Casabet products where stated and are available to all users who have completed the relevant identity and age checks.

• Deposit limits: Users may set daily, weekly, or monthly deposit caps. The chosen limit applies across Casabet products unless a product‑specific limit is separately configured. Changes to limits require user confirmation and may include a temporary delay before implementation to prevent impulsive adjustments.
• Loss limits: Users may establish loss thresholds over a defined period (daily/weekly/monthly). When a limit is reached, further play on that schedule is blocked until the period resets or the user increases the limit following the approved process.
• Time limits and session controls: Users may configure maximum daily play time and/or enable automatic session termination when a limit is reached. Casabet may offer session reminders and a cooling‑off interval option to pause activity without closing the account.
• Self‑exclusion: Users may request self‑exclusion for a period between 6 months and 5 years. During self‑exclusion, users are prohibited from accessing Casabet services and from creating new accounts. The period cannot be shortened or undone before expiry except as defined by the exclusion terms. Support staff will outline subsequent steps, including re‑entry processes if permitted after the exclusion ends.
• Account integrity and one‑person rule: Casabet maintains a policy of one account per person. Attempts to evade controls or create multiple accounts while restrictions are in effect constitute a violation of our Terms of Service and may result in permanent suspension of the original account and related services.

Minor Protection and Access Controls

Casabet requires all users to be 18 years of age or older. We perform age and identity verification in accordance with regulatory requirements. We provide and promote technical filters and parental controls to reduce minor access to gambling materials. Where minors are detected or suspected, Casabet will take appropriate action consistent with applicable laws and safeguarding principles.

Recognising and Responding to Problem Gambling

Problem gambling can manifest through a range of behaviours. If you identify with multiple indicators, consider reducing activity or requesting support. Common signs include difficulties stopping, chasing losses, hiding gambling activities, incurring unmanageable debt, neglecting responsibilities, or experiencing distress linked to gambling. If you have concerns about your own or another person’s gambling, Casabet will assist by providing information on local professional support options and facilitating access to appropriate services on request.

• Difficulty reducing or stopping gambling activity.
• Increasing time or money spent on gambling with diminishing returns.
• Lying to others about gambling involvement or expenditures.
• Negative impact on work, studies, or relationships due to gambling.
• Experiencing distress, anxiety, or depressive symptoms associated with gambling.

Help and Access to Support

If you have concerns about gambling harm, you may contact Casabet Support to obtain information about local professional services and self‑help resources. Casabet will provide guidance on available options, including self‑exclusion, limit adjustments, and referral to appropriate support services. All such referrals are provided in accordance with data protection and privacy obligations.

Data Privacy, Security, and Responsible Gaming Data

Casabet collects and processes information to operate and secure accounts, enforce limits, and support responsible gambling measures. Data handling complies with applicable privacy laws and Casabet’s Privacy Policy. Users may request access to their personal data, request corrections, or seek data deletion where legally permissible. Security measures include access controls, encryption of sensitive data, and regular security reviews relevant to maintaining the integrity of responsible gambling controls.

Governance, Monitoring, and Continuous Improvement

Casabet monitors the effectiveness of its responsible gambling measures through risk assessments, user feedback, and compliance audits. We update policies and tooling to reflect evolving best practices, regulatory expectations, and technological developments. Users will be notified of material changes in a timely manner in accordance with our communications policy.

Contact Details

For support, policy inquiries, or assistance with responsible gambling tools, contact Casabet Support at [email protected]. All communications are handled in a confidential and secure manner consistent with legal and regulatory requirements.