Privacy & Management of Personal Data

Introduction

Casabet Privacy Notice explains how we collect, store, use and disclose personal data in connection with Casabet services. It covers players, visitors and registered users aged 18 or older. Casabet is the data controller responsible for the processing described in this notice. We comply with applicable data protection laws and implement reasonable measures to protect your information.

Information we collect

We collect data in three categories to operate the Casabet service and ensure regulatory compliance:

• Account and identity data: name, date of birth, address, email, phone number, username, and password.
• Verification and AML data: government-issued identification, proof of address, and other documents required to verify identity and comply with Know Your Customer and anti-money laundering obligations.
• Financial and transactional data: payment methods, deposits, withdrawals, currency, and transaction history; we store limited details such as the last four digits of cards for reconciliation and security.
• Usage and device data: login timestamps, game activity, bets, bonuses, balances, IP address, device type, browser, operating system, approximate geolocation, and page interactions.
• Communications data: correspondence with Casabet support and service announcements; records of calls where permitted.
• Marketing data: marketing preferences and responses to campaigns, collected with your consent or as permitted by applicable law.

How we use your information

• Provide and operate Casabet services, including account creation, verification, authentication, transaction processing, access to games and promotions, and customer support.
• Verify identity and comply with legal and regulatory obligations, including AML, KYC, age checks, and dispute resolution.
• Prevent fraud, protect users, and maintain the security and integrity of Casabet platforms.
• Communicate with you regarding service updates, account matters, and support; deliver notices about changes to terms or policies.
• Analyze usage and performance to improve products, personalize experiences within policy, and develop new features.
• Process payments and manage risk related to financial transactions.

Legal bases for processing

• Consent provided by you where applicable, including marketing communications.
• Performance of a contract to provide Casabet services and fulfill your requests prior to or during account use.
• Compliance with legal obligations, including AML/KYC, tax, gambling regulation, and safeguarding measures.
• Legitimate interests, such as security, fraud prevention, service improvement, and protective measures for users and the business, balanced with your privacy rights.

Sharing of your information

Casabet may disclose personal data in the following circumstances:

• With service providers and contractors who support Casabet operations (e.g., payment processors, identity verification providers, customer support, hosting, analytics, game/content providers). They process data on Casabet’s behalf under contractual obligations.
• With Casabet group entities when necessary to operate the service, manage risk, or fulfill legal and regulatory obligations.
• To comply with laws, respond to lawful requests, protect rights, or prevent fraud, money laundering and other illegal activities.
• For anonymized research and improvement purposes to enhance Casabet services and user experience.

International transfers

Where required, we may transfer personal data to countries outside the jurisdiction in which you reside. We implement appropriate safeguards, including contractual protections and security measures, to protect data during cross-border transfers.

Your rights

You have rights under applicable data protection laws. Depending on your jurisdiction, these include:

• Right of access to confirm what personal data we hold about you and to obtain copies.
• Right to rectify inaccuracies in your data.
• Right to erasure (the right to be forgotten) where permitted by law.
• Right to restrict processing of your data.
• Right to data portability, transferring data to another controller where technically feasible.
• Right to object to processing, including profiling for purposes other than essential service delivery.
• Right to not be subject to automated decisions with legal or similarly significant effects, with certain exceptions; human review will occur for material actions derived from profiling where applicable.

To exercise these rights, contact Casabet using the channels below. We may require verification before fulfilling requests.

Cookies and tracking technologies

Casabet and our service providers use cookies and similar technologies to operate, personalize experiences (where permitted by your choices), and analyze usage. You may manage cookie preferences, but note that blocking certain cookies could limit functionality.

Security of data

We implement technical and organizational measures to protect personal data, including:

• Encryption in transit using TLS 1.2 or higher and encryption at rest for stored data.
• Access controls, authentication, and monitoring to protect against unauthorized access.
• Regular security assessments, incident response planning, and safeguards for backups and data integrity.

Data retention

Casabet retains personal data for the period necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. As a general guideline, identity, verification and transaction data are retained for the duration of your account and for a minimum of seven (7) years after account termination, unless a longer period is required by applicable law. Marketing data is retained for as long as you have not withdrawn consent or opted out, after which it may be retained in an anonymized form for analytical purposes.

Children’s privacy

Casabet services are not directed at individuals under 18, and we do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

Changes to this policy

Casabet may update this Privacy Notice from time to time. We will publish the revised version and indicate the revision date. Your continued use of Casabet services after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this Privacy Notice or how we handle your personal data, contact Casabet at [email protected]. For general assistance or to request support, email [email protected].